Thank you for choosing Silvigen LLC! We are committed to providing you with fast, safe, and reliable delivery services. Please read the following delivery instructions before placing your order.
Delivery Area
Currently, we only offer delivery within the United States.
The following regions and countries are not currently supported:
All countries and regions outside the United States
Alaska
Hawaii
U.S. Overseas Territories
APO/FPO Military Addresses
P.O. Boxes (Some orders may be unavailable for delivery)
Order Processing Time
All orders will be processed after successful payment.
Processing Time:
1–3 business days
Processing time may be extended during peak order periods, inventory checks, or force majeure events.
Delivery Time
Estimated delivery times after order shipment are as follows:
Delivery Method | Delivery Time
US Standard Delivery | 3–7 business days
US Remote Areas | 5–10 business days
Delivery times are for reference only. Actual delivery times may vary due to weather, holidays, logistics operations, or other uncontrollable factors.
Partner Logistics Companies
We will select a suitable carrier based on the order address and logistics status, including but not limited to:
USPS (United States Postal Service)
UPS (United States Parcel Service)
FedEx (Federal Express)
After your order is shipped, you will receive a shipping notification email containing a tracking number, allowing you to check the delivery status at any time.
Shipping Costs
The order checkout page will automatically calculate shipping costs based on your delivery address.
Delivery Address
Please carefully verify your delivery address before submitting your order.
Due to incorrect address provided by the customer:
Delivery Failure
Package Return
Delayed Delivery
The customer will be responsible for any related costs and liabilities.
Once an order enters the shipping process, the delivery address usually cannot be modified.
Package Receipt
Please check the outer packaging for damage upon receiving the package.
If you find the following:
Package Damaged
Missing Items
Damaged Items
Please contact our customer service within 48 hours of receiving the package and provide:
Order Number
Product Photos
Package Photos
We will assist you as soon as possible. Delivery Delays
Delays may occur in the following situations:
Inclement weather
US public holidays
Courier company transportation pressure
Natural disasters
Other force majeure events
For carrier-related delays, we will actively assist in inquiries, but cannot guarantee a specific delivery time.
Contact Us
If you have any questions about our delivery policy or order logistics, please contact us:
Company Name:
Silvigen LLC
Address:
2137 GRIFFITH PARK BOULEVARD
LOS ANGELES CA 90039
Email:
support@silvigenllc.shop
iphigenia@silvigenllc.shop
Phone:(747) 577-5238