Welcome to the website of Silvigen LLC (hereinafter referred to as “we”). We value your privacy and are committed to protecting your personal information in accordance with the law. This Privacy Policy explains how we collect, use, store, and protect your personal information.
By accessing or using this website, you agree to the contents of this Privacy Policy.
I. Information We Collect
When you use this website, we may collect the following information:
1. Information You Voluntarily Provide
Including but not limited to:
Name
Shipping Address
Billing Address
Phone Number
Email Address
Payment Information (The payment process is handled by a third-party payment platform; we do not store complete bank card information)
Other information you provide to customer service
2. Automatically Collected Information
When you browse the website, we may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Website Access History
Pages Viewed
Duration of Visit
Cookie Information
II. How We Use Your Information
We collect your information primarily for:
Processing orders and payments
Shipping and logistics notifications
Responding to your inquiries
Providing after-sales service
Preventing fraud
Improving website functionality and shopping experience
Providing customer support
Complying with applicable laws and regulations
If you subscribe to marketing emails, we may send you information on new products, promotions, and special offers. You can unsubscribe at any time.
III. Use of Cookies
We use cookies and similar technologies to:
Save your shopping cart information
Remember your preferences
Analyze website traffic
Improve website performance
Optimize shopping experience
You can refuse cookies through your browser settings, but some website functions may not work properly as a result.
IV. Information Sharing
We will not sell, rent, or trade your personal information.
We may share necessary information in the following circumstances:
Logistics and delivery service providers
Payment service providers
Website technology service providers
When required by laws and regulations or by government agencies
All partners may only use your information to the extent necessary to perform their services.
V. Information Security
We take reasonable technical and management measures to protect your personal information, including:
SSL encrypted transmission
Secure servers
Access control
Data security management measures
Nevertheless, internet transmission cannot be guaranteed to be absolutely secure.
VI. Your Rights
Under applicable law, you have the right to:
Inquire about your personal information
Correct your personal information
Delete your personal information
Withdraw authorization
Unsubscribe from marketing emails
Request a copy of your data
To exercise the above rights, please contact us using the contact information below.
VII. Third-Party Services
This website may use third-party services, such as:
Payment platforms, logistics companies, website analytics tools, and advertising platforms.
These third parties have their own privacy policies, and we recommend that you read them as well.
VIII. Children’s Privacy
This website does not provide services to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
IX. Privacy Policy Updates
We may update this privacy policy based on business development or legal and regulatory requirements. The updated version will be posted on this page and will take effect from the date of posting.